RETURN POLICY

Precautions (please read carefully)
Return Procedures
      Submit an RMA application:An RMA number is required for return/replace. To return a product, you must obtain an RMA number within the applicable return period for the product. Without prior authorization and an RMA number, we won't accept returns.
      Customer Service Check: Once our after-sales customer service approves your RMA request, we will send the RMA number to your email address accordingly. Please prominently display/print/write the RMA number on the outside of the shipping package.
      Return Product:The RMA number will be valid for a few days once issued, within which time the returned product(s) must be received by us. Please provide us with relevant courier(postal service preferred) and tracking information when you ship it out, so that we can track your return package.
      Refund/Replacement/Maintenance: Upon receipt of the returned package, our RMA department will check the returned item and carry out the next step.
Note:
      Application of "Money Back Guarantee":In general, refund processing is completed within several business days, but the specific arrival time depends on the processing time of the corresponding bank policy.
      Application of "Replace Guarantee":For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We will reschedule a new one within several  working days after receiving the goods. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund in accordance with the Return Policy, and then purchase the item you would like to receive instead of the original item.
      If the item is returned in an unacceptable condition, we reserve the right to refuse the refund/replacement.

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 
Notes：
Custom-order or personalised items do not have a right to 14 days refund.

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Processing time: 2-7 days.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Return Address:FLAT/RM 705，7/F，FA YUEN COMMERCIAL BUILDING， NO.75，FA YUEN STREET，MONG KOK，KL，HONGKONG